T H E R O N  C U S T O M E R  S E R V I C E

 

ORDER INFORMATION
THERON is committed to providing excellent customer service to all its customers. We are determined to ensure you are happy and satisfied with your order. If you have any concerns or questions regarding your order please email sales@theron.com.au

Prices
THERON reserves the right to change prices for products displayed on our website at any time. The price payable for the Goods shall be the price applicable on the date the Goods are confirmed as ordered. Advertised prices are in Australian Dollars and are all inclusive of GST. Sometimes typographical or human errors may occur, in which case we will try our best to quickly rectify, but we hold no responsibility for.

Currency
All prices quoted on the THERON website are quoted in Australian Dollars.

Colours
Please note that colours of products will sometimes vary depending on the quality and make of the computer screens they are being viewed on.


Garment care
We provide care labels on all of our garments to ensure they keep their original quality. For garments that specify dry clean only, including embellished pieces, cashmere and delicate fabrics we recommend the use of a specialty dry cleaner.

Order Acceptance
Once an order placement has occurred, you are engaged in a contract that sees you unconditionally accept the prices and descriptions of the items you have ordered. Once an order has been placed with THERON, you will receive an email confirmation of payment. This email does not promote acceptance of the order, it is simply a confirmation that we have received it.

Unless an order is cancelled by you – the buyer -order acceptance does not occur until THERON has emailed you informing you that your order has been dispatched. Once this has occurred, the sale contract has concluded.

If we are unable to obtain authorisation for payment or in the case where we may suspect fraudulent use of credit card – we reserve the right not to accept your order. We also reserve the right to not accept your order if certain shipping restrictions apply for the area of delivery, or if the item ordered is out or stock or withdrawn from sale for any particular reason.

Payment Information
Payment can be made using PayPal, Visa and MasterCard. Payment will be processed as soon as your order has been submitted. In the event that your order cannot be filled – a refund for the full purchase amount will be processed immediately.

By placing an order online you are confirming that the credit card you are using belongs to you. All credit card holders are subject to validation and authorisation checks by the card issuer. This is especially relevant for overseas orders.

Security
Protecting your personal and order information is a priority at THERON. We want you to be able to order from theron.com.au with total confidence. As such we have created a secure transaction environment. We use Secure Sockets Layer (SSL) technology. Our online ordering system is the industry standard for encryption technology to protect your online order information. SSL encrypts all information including your credit card and all personal information passed from you to hbrand.com.au. using a 128-bit encryption.

Delivery

We aim to get your order to you as soon as possible. You will receive a shipping confirmation email as soon as your order leaves our premises.

Standard Delivery $14.50 (AUD) – Receive your order within 4-6 business working days.

Express Delivery $17.00 (AUD) – Receive your order within 2-3 business working days. 

International Delivery $35.00 (AUD) – Receive your order 3-7 business working days.

Please be sure to provide an address that will be attended when delivery occurs. In the best interest and safety of your order – please consider sending your parcel to a location that is occupied between the working hours of 9am-5pm Monday to Friday. Alternatively, THERON is able to deliver to a PO Box address for Australian orders only.
You must use correct and complete addresses, including a company name and contact at the company where necessary, and at least one contact telephone number.

Delivery Information
When estimating the delivery time of your goods please consider the following;

Order processing will not commence until credit card authorisation and address verification has occurred.
Orders which are placed after midday will not be downloaded into the system for processing until the next day. Therefore unless you place your order before 12pm, it will not be actioned until the following day.
Please allow at least 1-2days handling time before your order is dispatched. Where possible we will try to process orders for shipment on the same day of purchase, but this will vary depending on the quantity of orders at any given time.
In the case of incomplete delivery, shipping will only be charged for the first delivery.
Orders which are placed over the Weekend or on a Public Holiday will not be processed until the next business day, at the earliest. Business days are Monday to Friday, excluding NSW Public Holidays.
Please note when completing your order form to include a valid Street Number, Suburb, Post Code and Phone Number. Orders cannot be processed without this information, and THERON will not be held responsible for any delays incurred because of this missing data.
International Deliveries
International Shipping is available but the fee will vary from country to country. Please email info@theron.com.au before your purchase is made to find out the shipping fee to your international destination


All orders are in Australian dollars (AUD).
International orders may take up to 14 days to be delivered depending on your countries custom process.
We use a courier for our international deliveries and they require a signature on receipt of your order. If there is no one at the delivery address a calling card will be left and the order will be returned to the depot. This card will have options for you to arrange an alternative delivery time. Our courier will attempt delivery to the same address on 3 consecutive business days.
On international deliveries we can’t deliver to post office boxes and we don’t offer C.O.D on any orders.
You may incur taxes and duties applied by customs in the country where the order is delivered.
Any duty and taxes incurred in the country of destination are the responsibility of the customer.
To comply with Australian export regulations, we are required to declare the exact value of all items ordered and to mark them as dutiable “merchandise”. We are also prohibited by law from marking the order as a “gift”, even if order is placed with the intention of sending to a gift recipient. If you require further information about your countries taxes and duties you will need to contact your local customs office directly.

Returns & Exchanges

At THERON, we pride ourselves on providing quality product to our customers. We want you to enjoy your purchases and continue shopping with us. If your purchase isn’t right we are happy to offer a refund to exchange or return subject to the points below, although please note there are no exchanges or refunds on sale items, unless the items are flawed or damaged.

1. All items must be returned via registered post to the following address:

THERON Returned Orders

Level 4, Suite 412, 134 Barcom Ave, Darlinghurst, 2010, Sydney, NSW, Australia.

2. All items must be returned within 7 days of the original order being placed.

3. Items must be returned unworn and with original tags intact.

4. You must include the original receipt with your return.

5. Refunds will exclude any postage costs.

6. Please allow up to 14 days from the day you post your return for your account to be credited. Customers will be responsible for the shipping and handling charge.

7. Discounted items cannot be refunded or exchanged.

If you have any further enquiries regarding our returns policy please email us at sales@theron.com.au

Afterpay

Your obligations to us using Afterpay for payment, you agree that you must:

1. Pay any applicable Fees associated with your use of our Products and your Afterpay Account.

2. Not provide us with any information that is false, inaccurate or misleading.

3. Ensure any information about you, including your contact details, is true, current and complete. If your information changes, you must update it through your Afterpay Account.

4. Not use your Afterpay Account or our Products for any unlawful, fraudulent or improper activity.

5. Cooperate fully with us to investigate any suspected unlawful, fraudulent or improper activity on your Afterpay Account.

6. Be aware of and pay any taxes that may apply to your use of our website.

7. Not permit others to use your Afterpay Account, or allow anyone else to have or use your account password details.

8. Not use any technology (device, software or hardware) to damage, intercept or interfere with our website.

9. Immediately contact us if you believe that your Afterpay Account may be subject to an unauthorised transaction, account takeover or other type of fraudulent activity or security breach.

10. Authorise us to disclose Card-related profile and purchase behaviour information to third parties (including, without limitation, Visa and MasterCard) for the purpose of eliminating fraud and illicit behaviour.

Your Privacy

THERON is strongly committed to protecting your privacy while interacting with our content, products and services. We want to provide a safe and secure environment for you.

THERON ensures that information you share with us is managed in accordance with relevant Australian privacy law. As the Australian Federal Government introduces new privacy legislation, THERON’s privacy policies will be reviewed and updated as appropriate.

More information on privacy legislation is available from the Federal Privacy Commissioner at www.privacy.gov.au

By visiting theron.com.au, you are accepting and consenting to the practices described in this Privacy Policy and the website terms and conditions. To protect your privacy you can visit THERON’s website without identifying yourself or having to reveal any information about yourself.

Our privacy policy
The purpose of this Privacy Policy is to tell you what kind of information we may gather about you when you visit our site, how we may use that information, whether we disclose it to anyone, and the choices you have regarding our use of, and your ability to correct this information. Our policy allows you to choose what kind and how much information you provide to us and to control how we use whatever information you give us. Our goal is to provide you with a satisfying experience while allowing you to control your privacy and to give you a means to voice any questions or concerns you may have. This policy applies only to THERON and not to other companies’ or organisations’ websites to which THERON is linked.

Collection of information
Information is collected from you primarily to make it easier and more rewarding for you to use our services. Depending on the service you are accessing, you could be asked to provide information such as your name, email address or information about what you like and do not like. It is entirely your choice whether to respond to these questions or not.

THERON collects two types of information. The first type is anonymous information. For instance, we may collect information to tell us that five thousand people visit this Privacy Policy today, but we do not know their names, where they live or their date of birth – they are ‘anonymous’ to us.

The second type of information that THERON collects is personal information. THERON will collect personal information that lets us know the specifics of who you are such as your name, email address, or postal address, when you provide it to us. With this information, THERON can provide a variety of personalised and enhanced services such as emails that are not available to anonymous users. We hope that you will find it beneficial to provide individually identifiable information about yourself to us because it will make our services more valuable to you.

Sometimes, we may specifically ask for personal information about you when you sign up to use a service. Certain information may be required, such as your name, age, internet address or screen name, billing address, type of computer, credit card number, in order to provide that service or product to you. This information may also be used to inform you of additional products and services, offers, promotions, sales and any other opportunities which may interest you. You can choose not to receive such information when you are undertaking product or service registration on our website. We may also ask about your interests, but it is your choice whether to respond.

How much of your personal information that you choose to disclose to THERON is completely up to you. The only way we know something about you personally is if you provide it to us, for example when you take part in a discussion forum or enter one of the competitions on our websites.

Use of anonymous information
THERON automatically gathers anonymous information to monitor the use of our website, like the numbers and frequency of visitors to theron.com.au. We only use such data in the aggregate. This collective data helps us determine how our audiences use parts of the site, so we can improve it to ensure that it is as appealing as we can make it for as many users as possible. THERON may publish or provide this aggregate data to other people.

Use of personal information
THERON will only use the personal information you have chosen to provide us for the purpose for which you provided it. THERON will not use it for any other purpose without your consent.

How to update your information
We do not want to send emails to you if you would prefer not to receive them. If at any time you do not wish to receive our email marketing updates you can “unsubscribe” by clicking on the link at the bottom of our email communication or send an email to sales@theron.com.au.

Disclosure
There will be occasions where it will be necessary for THERON to disclose your personal information to third parties. THERON may be required by law to disclose the information, or THERON may be required to disclose your personal information to third parties to provide the service you have requested, for example, if you purchase products online, THERON will need to disclose your personal information to third parties in order to bill and deliver your products. However, the disclosure will only be made where it is necessary to fulfil the purpose for which you disclosed your personal information. Otherwise than stated above, we do not disclose personal information that you may give us, such as your name, address, email address or telephone number, to any organisation or person outside THERON unless you have authorised us to do so.

No sale of personal information
Under no circumstances will THERON sell or receive payment for licensing or disclosing your personal information.

Security
Protecting your personal and order information is a priority at THERON We want you to be able to order from theron.com.au with total confidence. As such we have created a secure transaction environment. We use Secure Sockets Layer (SSL) technology. Our online ordering system is the industry standard for encryption technology to protect your online order information. SSL encrypts all information including your credit card and all personal information passed from you to hbrand.com.au. using a 128-bit encryption.

Cookies
Cookies are small text files that a website can send to your computer. A cookie can be thought of as an internet users identification card, which tells a website when the user has returned. Cookies are not computer programs and cannot read other information saved on your hard drive. They can’t be used to send viruses or take a user’s email address.

Cookies make the interaction between users and websites faster and easier. Without cookies, it would be very difficult for a website to allow a visitor to fill up a shopping cart or remember a users preferences or registration details for a future visit. The THERON website uses cookies to allow customers to move from one part of the website to another and to add items to the shopping cart without having to login repeatedly. Cookies make the online shopping experience a smoother and easier process.

Most browsers automatically accept cookies, however if you choose to alter the settings of your browser to prevent automatic acceptance of cookies, you may still use all the features of the website, including making purchases. The use of cookies is common practice, however should you require further information, please refer to www.allaboutcookies.org.

Complaints about privacy
If you have any complaints relating to online privacy issues on our website, please notify sales@theron.com.au

Changes to THERON’s Privacy Policy
If we decide to change the THERON Privacy Policy, we will post those changes here.

Theron Pty Ltd is located in Australia.